You'll need to make sure that your browser is allowing pop-ups from iDoc Market in order to receive the printed/downloaded document after selecting the print option. Printed documents will show up in your downloads folder on your computer or the folder your browser has designated for downloads.

First, check to make sure your payment type is valid and not expired. You should see a warning message on the search screen if this is the case. Assuming you have a valid payment source, follow these simple steps:

Step 1) Click the 3 vertical dots in the upper right corner and select Settings.
Step 2) Scroll down to Advanced and click the down arrow
Step 3) Click Content Settings or Site Settings
Step 4) Click PDF documents
Step 5) Click the toggle button to disable the setting "Download PDF files instead of automatically opening them in Chrome" (button should be white with gray, not blue)

First, check to make sure your payment type is valid and not expired. You should see a warning message on the search screen if this is the case. Assuming you have a valid payment source, follow these simple steps:

For PC:
Step 1) Click the 3 horizontal bars in the upper right area of the browser and select Options.
Step 2) Scroll down to Applications.
Step 3) Change the Action for Portable Document Format (PDF) from "Preview in Firefox" to "Use Adobe Acrobat Reader DC (default)".
Step 4) Close Options tab and try printing again.

For Mac:
Step 1) Click the 3 horizontal bars in the upper right area of the browser and select Preferences.
Step 2) Change the Action for Portable Document Format (PDF) from "Preview in Firefox" to "Use Adobe Acrobat Reader DC (default)".
Step 3) Close Preferences and try printing again.

First, check to make sure your payment type is valid and not expired. You should see a warning message on the search screen if this is the case. Assuming you have a valid payment source, follow these simple steps:

Step 1) Click the Tools (gear icon) in the upper right corner of the browser and select Manage add-ons.
Step 2) Under Add-on Types, select Toolbars and Extensions.
Step 3) In the Show menu, select All add-ons.
Step 4) In the list of add-ons, select Adobe PDF Reader.
Step 5) Click the Enable or Disable button (it toggles depending on the status of the selected add-on):
    Enable sets the Adobe PDF Reader add-on to open PDFs in the browser.
    Disable turns off the add-on so it does not open PDFs in the browser.

Certain anti-virus products won't allow adding of a payment source until www.idocmarket.com is added to the safe website or exceptions list.

Click on your login name in the upper right hand corner of the screen and select My Account. Next select Purchase History from the available sections to see your purchase history. The different filter buttons can be used to parse down your purchase history results. If you'd like to see more detail for the receipt, select the Show Details button. If you'd like to view, save and / or print your receipt, select the View Receipt button and your receipt will download as a PDF file in your browser. Note: receipts will only be available after the nightly charge process according to defined business rules. Subscriptions process immediately, while Prints and Views process based on if you incur $5 or more of charges or if it has been more than 3 days since your last transaction.

After 5 failed login attempts, your account will be locked for 10 minutes. When the 10 minutes is over, you can resume your login or reset your password using this link.

Click on the login link in the upper right hand corner and then click on the Forgot Password? link on the login page. Enter your registered email address to be sent a password reset email.

Click on your login name in the upper right hand corner and then click on My Account. Under Account Info, you'll be able to enter and confirm a new password based on the following requirements: Must be at least 10 characters and meet 3 of the following conditions: upper case, lower case, number, and special character

Login to iDoc Market, click on your email address in the upper right corner, select My Account and Account Info. Next, change your email address, confirm the change and click the Update button.

Yes, once logged in you can select your login name in the upper right hand corner and select My Account. Scrolling down to Payment Sources will allow you to remove, add, maintain multiple and make any valid payment type the default. Items to note are, you can always remove any invalid payment type, but you cannot remove a valid and default payment type. A new valid payment type would need to be added, made default and then the old payment type could be removed.

If you click on your email address at the top right-hand side of the screen you can choose My Account to manage your account. From here you can view your current subscriptions and turn automatic renewals either on or off. Note, that if you don't see an on / off auto-renew option for your subscription, this is because this subscription type doesn’t allow for automatic renewal (typically hour and day passes) and you will not be automatically renewed.

Each County has determined what types of subscriptions are available as well as what is included in the subscription. You can find this information by pressing the green ‘Subscribe’ button next to the County you are interested in.

A subscription is required for searching, viewing and printing records on iDoc Market, unless the county allows the Basic Search option which allows an index search only (no images). Before purchasing a subscription be sure to hover over the information icon on the ‘Counties’ page to find the data and image availability. Typically counties will include the record date range for which documents are available as well as a description of the types of records found on the site. Once a subscription is purchased, you’ll be directed to a search screen with many search options. This screen is an inclusive search, meaning the more criteria you select, the more refined your search results will be. If you’re unsure of the specific information for how a document was indexed (document number, book, page, etc…), you should start by doing a broad search and then refine the results from there; often just entering a single search criterion will yield the desired results.

We recommend Google Chrome or Microsoft Edge for the very best compatibility. If you are experiencing any issues using this site, we recommend upgrading to the latest version of the browser you are using.

The iDoc Market currently accepts Visa, Mastercard, and Discover.

Yes, the search results are limited to the most recent 1,000 matching records.

There are a few different ways to know if you have an active subscription to a county or counties. After logging into iDoc Market you’ll be taken to the Counties page and you can see any subscribed counties by selecting the Subscribed option on the top left. Note that subscribed counties will have a green Subscribed label below the county name on this page. Alternatively, if you click on your login name in the upper right hand corner you’ll receive a list of active county subscriptions. To see when these active county subscriptions expire, select the My Account link and find the subscription information under the Active Subscriptions section.

A Day Pass is good for 24 hours from the purchase date.

Print and View charges are charged out during a nightly process according to defined business rules. If you incur $5 or more of charges or if it has been more than 3 days since your last transaction, your receipt will be processed in the nightly routine.

You will receive a receipt for your subscription / access charge right away when signing up on the site, but Prints and Views are charged out during a nightly process according to defined business rules. If you incur $5 or more of charges or if it has been more than 3 days since your last transaction, your receipt will be processed in the nightly routine.

The charge will be shown with a description of Tyler iDoc Market 800 247 1161.

Find the county you'd like to subscribe to, and there will be an Indexing Information button on that county name tile. Click this button to see information the county has provided about the records and timeframe for the records that are on iDoc Market. Once subscribed, some counties will also have helpful searching information at the top of the search screen, including the date the documents are validated through.

iDoc Market allows for one user to access an account at a time. If another user tries to log in using the same credentials they'll receive a notice that the account is already in use and can elect to end the other session or cancel and wait. Please note that if your browser closes unexpectedly you might see the warning that the account is already in use, in this case you can click to continue because the message is showing for your previous session.

Any specific data questions should be directed to the county you are searching, however if you are having technical difficulties with the site or have questions about billing, you can contact Tyler Technologies at idocsupport@tylertech.com. Our support hours are M-F, 8:00am-5:00pm MST.

Yes. If you’re logged into iDoc Market, but do not actively use your account for 60 minutes, you’ll be logged out of the site after a 5 minute countdown from 55 minutes. You can reset your session on this session window pop-up if you'd like to resume using your session.